This as-told-to story is based on a conversation with Courtney Allen. Allen is the founder and CEO of 16×9, a global presentation design agency, and is based in Seoul, Korea. Learn how she turned her freelancing gigs on Upwork into a multimillion-dollar business.

The piece has been edited for length and clarity.

Related: She Quit Her ‘Toxic’ Job to Pursue a Freelancing Side Hustle. Now She Leads Her Team With Compassion, Makes 6 Figures and Even Bought a House.

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