Browsing: Customer Engagement

I always enjoy analyzing year-on-year trends or a good state of tech report, so I’ve been looking forward to the…

Businesses across various industries are exploring innovative ways to enhance user engagement and drive positive behaviors. Yet, keeping users hooked…

Solid execution amid a tough macro environment and some stabilization in marketing budgets last year led shares of Braze (BRZE)—a…

Nearly every day, I’ll field a request at my customer service consulting and training practice from a business that “wants…

A successful CEO recently asked my customer service consulting and training practice to help him with a customer service puzzle…

In the realm of customer service, a knee-jerk “no” response can shut a conversation down cold — and damage the…