Browsing: Customer Experience
One week last autumn, I hit my customer feedback limit. I had seen my doctor and done some online shopping.…
Most companies struggle to prove AI ROI, but enterprise software provider SAP found an approach that worksThe artificial intelligence (AI)…
In 2022, Klarna laid off 700 employees to embrace AI. They weren’t alone. In the years that followed, companies like…
NiCE is betting that AI agents that complete tasks—not just conversations—will separate winners from pretenders in the enterprise AI race…
Cognizant executive Ganesh Ayyar says that AI will impact his company’s culture by removing hierarchy, driving experimentation, and removing the…
In retail, the concept of customer experience (CX) is typically framed through a consumer-facing lens — think loyalty apps, curbside…
Today’s leaders must balance big-picture vision with an ability to dive into operational detail. For Lyft CEO David Risher, that…
In light of the U.S. tariff announcements and rising economic uncertainty, I believe companies will instinctively turn to efficiency measures to weather…
Is there still room to innovate in the oversaturated outdoor cooking space? If you’re recteq, a fast-growing wood-fired grill brand,…
In the dynamic landscape of modern marketing, Marketing Operations (MarOps) plays a critical, yet often overlooked, role. It’s the engine…