Browsing: Customer Experience
Americans love to shop — so much so that NPR devoted an episode of its “Consider This” program to the…
2025 marks the halfway point of a decade that’s already brought profound upheaval and transformation across technology, politics, and society.…
As the old saying goes, “there’s no such thing as a free lunch” but in the competitive world of outdoor…
The financial industry is well known for being data-driven and embracing emerging technology to provide efficiency, cost savings, detect fraudulent…
Imagine that one of your customers is experiencing a problem with a product or service that they have purchased from…
Production costs are up. Marketing budgets are down. Consumer purse strings are growing tighter by the day. One thing’s for…
Generative AI promises to deliver a more personalized and human-like customer experience with better self-service, more accessible access to information,…
A foodservice distributor sales rep’s smartphone pings. It’s an alert from her personal sales analyst, offering fresh intel about one…
The urgency for the public sector’s digital transformation emerged during the Covid-19 outbreak when it became impossible to pay bills…
Chipotle CEO says ‘generous portions’ will become standard after people blasted its skimpy serving sizes on social media
Chipotle’s CEO said the chain is making “generous portions” the standard after a wave of social-media criticism targeted its supposedly…