Browsing: Customer Service
Want to start a side hustle? More than half (54%) of Americans already have one, according to research from MarketWatch,…
If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using tools they found on…
A month after Salesforce announced its AI agent technology and its CEO Marc Benioff criticized Microsoft’s AI efforts, Microsoft announced…
I have a paid account on Netflix. I tried to sign in one evening on my TV, and I was…
The financial industry is well known for being data-driven and embracing emerging technology to provide efficiency, cost savings, detect fraudulent…
Imagine that one of your customers is experiencing a problem with a product or service that they have purchased from…
A paradigm shift from traditional SaaS models to service-based strategies heralds a new era for tech startups, especially in the…
The Senate has passed a $105 billion bill designed to improve safety and customer service for air travelers, a day before the…
The digital marketing industry stands clearly at a crossroads. As privacy concerns prompt a shift of platforms away from tracking…
Recently, while traveling abroad for work, I made an Amazon purchase of something I was unable to find in local…