Browsing: Customer Service
Starbucks CEO Brian Niccol found evidence his efforts to turnaround the coffee chain’s fortunes are working while scrolling on Reddit.…
For employees worried that AI agents could take their jobs, one of the field’s leading founders says the technology is…
AI engineers are being paid a premium to work as consultants to help large companies troubleshoot, adopt, and integrate AI…
McDonald’s has been struggling to hold on to its low-cost image. Now fast food’s largest brand is trying to fix…
If you’ve ever tried canceling an internet subscription or disputing an unexpected charge, you know the drill: Hold music, chatbot…
Gen Z, the youthful masters of the TikTok trend, are being hoist by their own petard. But they are probably…
AI is omnipresent in 2025 in all areas of the business sphere, including customer service. And for good reason. Used…
CEOs and experts agree that AI is creating a new world of work, but many are starkly divided on what…
Salesforce has recently leveraged AI tools internally to hire fewer workers in certain divisions and more in others.”We have reduced…
© 2025 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use…