Browsing: Customer Service
When you round the final bend in the road and see Villa Avellana, a 10-bedroom residence located on Costa Rica’s…
“Please hold” has officially been canceled. That’s one takeaway from a major new survey by Gartner. Nearly half of Gen…
© 2024 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use…
“Hi, welcome to Office Depot,” doesn’t cut it for Kevin Moffitt. Each week, the office supply retail chain led by…
Want to start a side hustle? More than half (54%) of Americans already have one, according to research from MarketWatch,…
If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using tools they found on…
A month after Salesforce announced its AI agent technology and its CEO Marc Benioff criticized Microsoft’s AI efforts, Microsoft announced…
I have a paid account on Netflix. I tried to sign in one evening on my TV, and I was…
The financial industry is well known for being data-driven and embracing emerging technology to provide efficiency, cost savings, detect fraudulent…
Imagine that one of your customers is experiencing a problem with a product or service that they have purchased from…