Browsing: Customer Service
A paradigm shift from traditional SaaS models to service-based strategies heralds a new era for tech startups, especially in the…
Senate passes $105bn FAA bill to curb dangerous airplane close calls and improve bad customer service for air travelers
The Senate has passed a $105 billion bill designed to improve safety and customer service for air travelers, a day before the…
The digital marketing industry stands clearly at a crossroads. As privacy concerns prompt a shift of platforms away from tracking…
Recently, while traveling abroad for work, I made an Amazon purchase of something I was unable to find in local…
I always enjoy analyzing year-on-year trends or a good state of tech report, so I’ve been looking forward to the…
The United States is in a data quality crisis. This impacts everything, from productivity to AI. Here I’ll focus on…
You’ve just assembled your new grill, but you’re stumped on how to hook it up to the gas line. So…
This article was written in collaboration with Taylor McAuliffe, researcher and writer for Altitude Accelerator, who focuses on investor relations,…
Customer service is proving to be one of the most popular applications of generative AI. But how exactly can generative…
Nearly every day, I’ll field a request at my customer service consulting and training practice from a business that “wants…