Browsing: CX
If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using tools they found on…
The digital age has revolutionized customer expectations. No longer content with limited options, today’s customers actively explore, compare, and demand…
I have a paid account on Netflix. I tried to sign in one evening on my TV, and I was…
Production costs are up. Marketing budgets are down. Consumer purse strings are growing tighter by the day. One thing’s for…
The digital marketing industry stands clearly at a crossroads. As privacy concerns prompt a shift of platforms away from tracking…
We’re only beginning to see what’s possible with generative AI in CX. This year, 70% of the 4,500 global CX…
We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and…