Browsing: Loyalty
We usually describe loyalty in terms of big moments: staying through crises, making dramatic choices, proving commitment when things get…
A few days ago, I watched a man at a retail counter lean forward, straining to hear the person helping…
Looking to get an early edge on the first day of the holiday shopping season, Kohl’s (KSS) said it was…
A successful CEO recently asked my customer service consulting and training practice to help him with a customer service puzzle…