Microsoft needs to solve a nagging problem: It has various Copilot AI assistants throughout its portfolio of products, irking customers who seek a single destination. The company is planning to solve that by creating a super app for its most popular AI tools.
The software giant is working on a one-stop shop that would connect its GitHub Copilot coding assistant, Copilot chat function, Copilot Cowork tool, and a new agentic workflow capability internally named Autopilot into a single app, according to two sources familiar with the project, who spoke on the condition of anonymity to discuss a platform that hasn’t yet been released. The project is being spearheaded by Jacob Andreou, Microsoft’s recently appointed head of Copilot. One of Andreou’s primary tasks has been to unite the consumer and enterprise sides of Copilot into a cohesive product.
Some elements of the app, which is being developed internally with the slogan “Delivering one Copilot,” could be referenced at Microsoft’s Build developer conference next week in San Francisco, though there are no plans to showcase the app itself. The company plans to launch the super app by the end of summer. The plans for the super app could evolve and are not yet final, the sources said, but the idea is to be able to combine a user’s Copilots into one central interface, including accounts from the productivity-focused Microsoft 365 Copilot.
There may also be a toggle function for a user to go back and forth between their personal and enterprise 365 Copilots. A user will still be able to access their Copilots outside of the super app. Microsoft declined to comment.
Microsoft isn’t alone in attempting to create a super app. Its partner-rival OpenAI has had plans to combine its ChatGPT app and its Codex coding tool with its web browser into a single destination. Elon Musk has long held an ambition to make the X social media app into a super app for communication, media, and commerce. Uber and Meta have also increasingly put services under a single app.
Microsoft has found that customers dislike shifting between its Copilot tools, and the company also seeks for people to see more value from Copilot, the sources familiar with the plans said.
The stakes are high for Microsoft, which was one of the first tech companies to make a big bet on AI, through a $13 billion partnership with OpenAI, but then lost its early lead as various rivals joined the race. The Copilot brand has struggled as a result of several issues. It has had a historic reliance on OpenAI’s AI models, which have at times lagged behind rivals in benchmarks and made Microsoft late to create its own models. Microsoft also launched several versions of Copilot, confusing customers. Until recently, Microsoft employees were split into distinct consumer and commercial Copilot teams, which made it difficult to have a unified AI vision.
The various Copilots have existed as both free consumer versions, as well as paid enterprise options. Less than 4.5% of the 450 million customers of its Microsoft 365 office suite currently pay for Copilot features. GitHub Copilot, which uses AI for software programming and is available starting at $10 a month for the Pro version, has more than 4.7 million paid subscribers. But the coding tool has faced heavy competition from startup Cursor, and more recently, Anthropic’s Claude Code. Meanwhile, Microsoft’s consumer Copilot chatbot is also far behind the chatbots from OpenAI and Google in terms of active users.
Microsoft Chief Executive Satya Nadella has been shaking up executive ranks as the company seeks to catch up in AI and turn around a stock slump. In March, Nadella promoted Andreou and created a unified Copilot team. Andreou used to lead product and growth for Microsoft AI and once held a similar role at social media company Snap.
Microsoft in the past year has undergone one of the largest corporate reshuffles in its history that has included a string of high-profile departures and reorgs throughout its businesses. In April, it announced its first-ever employee buyout offer, aimed at its most long-tenured employees.
At next week’s Build conference, Microsoft AI Chief Executive Mustafa Suleyman is expected to unveil new proprietary AI models. Suleyman, who once led consumer Copilot, has focused on models since the restructuring in March.
