Why Hyatt’s CEO thinks ‘seeing around corners’ is a futile effort for leaders: ‘Spend less time trying to do scenario planning’By Press Room15 January 2025 © 2024 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use…
4 Companies That Get Customer Orientation RightBy Press Room16 October 2024 In complex business scenarios, there is no product or service that is always delivered flawlessly. No matter how fantastic a…
Chipotle CEO says ‘generous portions’ will become standard after people blasted its skimpy serving sizes on social mediaBy Press Room25 July 2024 Chipotle’s CEO said the chain is making “generous portions” the standard after a wave of social-media criticism targeted its supposedly…
Research Shows The ‘Intervention’ That Helps AI Boost Customer OutcomesBy Press Room25 July 2024 If you ask many business leaders what kind of outcomes they want for their customers, you’re likely to hear a…