Browsing: Customer Service
I always enjoy analyzing year-on-year trends or a good state of tech report, so I’ve been looking forward to the…
The United States is in a data quality crisis. This impacts everything, from productivity to AI. Here I’ll focus on…
You’ve just assembled your new grill, but you’re stumped on how to hook it up to the gas line. So…
This article was written in collaboration with Taylor McAuliffe, researcher and writer for Altitude Accelerator, who focuses on investor relations,…
Customer service is proving to be one of the most popular applications of generative AI. But how exactly can generative…
Nearly every day, I’ll field a request at my customer service consulting and training practice from a business that “wants…
A successful CEO recently asked my customer service consulting and training practice to help him with a customer service puzzle…
In the realm of customer service, a knee-jerk “no” response can shut a conversation down cold — and damage the…
A father says his two daughters got stuck on Disney’s steepest roller coaster, and he’s claiming the entertainment conglomerate “failed…