Are customers too good at being loyal? Nordstrom’s famous rewards program is losing the company money as shoppers cash inBy Press Room5 June 2024 Members of Nordstrom’s popular Nordy Club have accumulated so many loyalty points and redeemed so many rewards that it’s impacting…
Kohl’s is spiraling as picky customers choose TJMaxx insteadBy Press Room30 May 2024 The choosy US retail customer still doesn’t want what Kohl’s Corp. is trying to sell. The midmarket department-store chain slashed…
JCPenney expects to return half a billion dollars to customers this yearBy Press Room17 April 2024 JCPenney might not be the retail powerhouse it once was, but the chain is hoping a new rewards program will…